Return, Refund & Replacement Policy

Returns

As our products are classified as food supplements and consumable wellness products, we do not accept returns of products once they have been delivered, except in the following cases:

• The product received is damaged during transit.

• The product received is defective.

• An incorrect product was delivered.

• The product has expired upon delivery.

Reporting an Issue

If you receive a damaged, defective, incorrect, or expired product, please notify us within 24 hours of delivery by contacting our customer support team.

To process your request, please provide:

• Order Number

• Customer Name

• Photographs of the product

• Photographs of the packaging

• A brief description of the issue

Requests received after 24 hours of delivery may not be eligible for replacement or refund.

Replacement Policy

Upon verification of the issue, Aathithya Herbal may offer a replacement of the affected product at no additional cost.

Replacement approval is subject to review of the information and photographs submitted by the customer.

Refund Policy

Refunds may be issued only in the following situations:

• The ordered product is unavailable and cannot be fulfilled.

• A replacement cannot be provided for a verified damaged, defective, incorrect, or expired product.

• An order is cancelled before dispatch.

Approved refunds will be processed through the original payment method within 7–10 business days, depending on the payment provider and banking institution.

Non-Returnable and Non-Refundable Items

The following items are not eligible for return or refund:

• Opened products

• Used products

• Products with damaged seals due to customer handling

• Products returned without prior approval

• Products purchased during special clearance or promotional sales, unless damaged or defective

Order Cancellation

Customers may request order cancellation before the order has been dispatched.

Once an order has been dispatched, cancellation requests cannot be accepted.

Contact Us

For any return, refund, or replacement requests, please contact:

Aathithya Herbal
Email: support@aathithyaherbal.com
Phone: +91 95855 15051

We are committed to addressing genuine concerns promptly and ensuring a positive customer experience.

Short Customer-Friendly Version

For safety and hygiene reasons, herbal food supplements cannot be returned once delivered. However, if you receive a damaged, defective, incorrect, or expired product, please contact us within 48 hours of delivery with photographs and order details. Upon verification, we will arrange a replacement or refund as applicable.